Saturday, 16 of October of 2021

Live Scan Tips Part 1

Live Scan Lessons Learned San Diego

With over 8 years experience performing Live Scan Services we have accumulated many lessons learned, best practices and surprising stories along the way. 

We’ve found that sharing our stories with you not only keeps you informed but allows you to make better decisions on who to trust for Department of Justice (DOJ) certified, electronic or manual Live Scan fingerprinting.


Lessons Learned and Tips from the Field

New Live Scan facilities open all the time and many end up shutting down prematurely due to lack of attention to detail, poor management and shoddy customer care. Trusting your fingerprints to places that sell non-related products and services puts you at risk for delays and even denials of your fingerprints by the Department of Justice (DOJ). 

We once heard a story from an applicant who said his data and Live Scan fingerprints were being handled by a cashier at a mailbox store while on the phone with the actual certified Live Scan operator. The applicant’s fingerprints failed and he was required to get them resubmitted, causing delays and stress. Lesson Learned: Make sure the person rolling your fingerprints is the person certified to conduct the Live Scan and transmit confidential personal data.

Live Scan requirements vary by profession and applicant type. If the Live Scan operator is not skilled and experienced with the differences in requirements and applications they can process your application incorrectly.  They will also be of no help to you in reviewing the application prior to transmittal.  An applicant recently visited us to retake his prints that were incorrectly processed by another provider. This other provider did not know that the Real Estate Live Scan form requires the Social Security Number (SSN) in two separate places.  TIP: As an applicant, carefully review the “Request for Live Scan Services” form required by the employer or requesting agency.

The search for the lowest price can be a misleading experience. Fees vary widely and there are many providers in San Diego that advertise extremely low rates . However, at closer inspection, the cost “out the door” ends up being much higher due to hidden fees that are not disclosed to you up front. TIP: If price is important to you, ask about all the fees that you will be required to pay, e.g., government fees. Many of our customers have mentioned that they wasted time and money trying to “save a few bucks” when in the end they were required to get their fingerprints taken again. 

Many inexperienced Live Scan fingerprint rollers rely solely on the Live Scan software to tell them every exception or problem with the fingerprints or application. Inexperience often leads to oversight. Once the transmission is sent through the network to the California DOJ, there is little that can be done to correct a problem. Many applications bounce because the operator does not know how to troubleshoot the technology used.  TIP: Visit a professional Live Scan Service Provider that specializes in electronic Live Scan fingerprinting and has had a long relationship with the DOJ and industry and citizens in San Diego.